User Agreement
Effective August 10, 2026
This agreement is a contract between you and RealQuestAI, Inc., a United States company, which operates Runza — covering your use of the Runza platform. By creating an account you agree to it. If you are agreeing on behalf of a company, you are confirming you have authority to bind it.
1. Who can use Runza
You must be at least 18 and able to enter a contract. Runza is a business tool, intended for business use.
Founders aged 13–17 belong on RealQuest, our student edition, which requires a parent or guardian and has its own agreement at realquest.ai/terms.
2. Your account
- Keep your sign-in secure. You are responsible for what happens under your account.
- Give us accurate information, particularly the business details that appear on what you publish and send.
- You may invite collaborators and assign them access to specific areas. You remain responsible for what they do.
- Tell us promptly if you think someone else has access to your account.
3. Plans and billing
- Runza has a free tier and paid plans. Prices and what each includes are on the pricing page.
- Paid plans renew automatically — monthly or annually, as chosen — until cancelled.
- Cancel any time, from inside the product. You keep access until the end of the period you have paid for. We will not ask you to email us to cancel.
- Fees are non-refundable except where the law requires otherwise, or where we have plainly failed to deliver.
- If a payment fails we may suspend paid features. Your data is not deleted for non-payment; see section 10.
- We may change prices with at least 30 days’ notice before your next renewal.
- Promotional pricing applies as described when you take it up, and does not change the rest of these terms.
4. Taking payments from your customers
Runza lets you sell through Stripe. This is the part worth reading closely:
- You are the merchant of record. You sell to your customers; Runza is the platform. The contract for that sale is between you and your customer.
- You must complete Stripe’s onboarding and you are bound by Stripe’s own terms.
- Refunds, disputes and chargebacks are yours. You are responsible for fulfilling what you sell and for resolving complaints about it.
- Tax is yours. You are responsible for determining what tax applies and for registering, collecting and remitting it. Runza can calculate and collect sales tax where you have configured it, and doing so does not make us responsible for your obligations.
- Runza charges a platform fee on transactions processed through the platform, disclosed before you enable payments. Stripe charges its own fees separately.
- Payouts are made by Stripe on Stripe’s schedule. We do not hold your funds.
5. Your content, and who owns what
- You own your content — everything you put into Runza and everything Runza generates for you: sites, apps, designs, copy, and documents. We claim no ownership of it.
- You grant us the license needed to run the service: to store, process, display and transmit your content so the product works, including publishing your site and sending on your behalf.
- We own Runza itself — the platform, its software, and its brand. Nothing here transfers that to you.
- AI output is not unique to you. Similar prompts can produce similar results for someone else, and we cannot promise otherwise.
- You are responsible for having the rights to what you upload, and for checking that generated content does not infringe someone else’s.
6. AI features
Runza generates content with AI. It gets things wrong, it can be confidently wrong, and it is a first draft, not advice. Review anything before you publish it, send it, or rely on it — especially anything touching legal, tax, accounting or medical matters. The bookkeeping features are tools for keeping records, not accounting or tax advice, and we are not your accountant.
7. Acceptable use
Do not use Runza to:
- Break the law, or help anyone else to.
- Send unsolicited bulk email, or message people who have not agreed to hear from you.
- Impersonate anyone, or misrepresent who you are or what you sell.
- Publish content that is unlawful, hateful, harassing, or sexually explicit.
- Sell what you may not lawfully sell, or operate a regulated business without the licenses it requires.
- Attack, probe, or attempt to bypass the security of the platform, or reach data that is not yours.
- Scrape the service, resell it, or use it to build a competing product.
Some categories require written approval before we will build for them. We may refuse or remove content that breaches this section.
8. Availability
We aim to keep Runza running and we do not promise it will never be down. We may change or discontinue features; where a change is material and negative we will give reasonable notice. Runza is provided as is, without warranties of any kind to the extent the law allows.
9. Liability
To the fullest extent permitted by law, Runza is not liable for indirect, incidental, or consequential damages, or for lost profits, lost revenue, or lost data. Our total liability for any claim is limited to what you paid us in the 12 months before the claim arose.
You agree to indemnify us against claims arising from what you sell, what you publish, how you use customer data, and any breach of this agreement by you.
10. Ending it
- You may cancel or delete your account at any time.
- We may suspend or end an account that breaches this agreement, or where we are required to.
- Export before you go. Your data can be exported from inside the product at any time, and remains available for 30 days after you cancel unless you ask us to delete it sooner. After that it is removed per our Privacy Policy.
- Sites you have published stop being served when your account ends.
11. Changes to this agreement
We may update these terms. For material changes we will update the effective date and notify you in the product or by email before they take effect. Continuing to use Runza afterwards means you accept them.
12. General
If any part of this agreement is unenforceable, the rest still stands. Our not enforcing something is not a waiver of it. You may not assign this agreement without our consent; we may assign it in connection with a merger or sale of the business.